We are hiring

IT Service Desk Supporter

Would you like to build and use your IT knowledge in an international organisation that is always looking towards the future and never fears the cutting edge? Then you could be our new IT Service Desk Supporter and join a friendly environment where we learn every day through engaging discussions and a keen interest in IT
.

Better Collective is an international award-winning company with the vision of making gambling entertaining, transparent and fair.

THE ROLE

In our IT department, you will join 2 colleagues who support Better Collective internationally – more than 180 colleagues at 4 sites in 4 countries. In our IT Service Desk team, you will be managing reported IT incidents and incoming support requests from end users.

You get to really build your IT toolbox and stay up-to-date with all support processes, best practices and new technologies. You do so through daily knowledge sharing with your IT colleagues and facing the challenges your colleagues present you with head on.

Your base will be in Copenhagen and occasionally you may visit our branch offices - mostly located in Europe.

RESPONSIBILITIES

Every day will be different in this position, as you handle a range of IT areas. You will divide your time between:

 

  • 1st level support – you answer and manage incoming calls and e-mails, creating and managing tickets from end users

  • Hardware administration – you receive, setup and manage laptops, printers and more, ensuring no lost time for new hires and transfers and timely retrieval of hardware upon end of employment

  • End-user administration – you align user account parameters to match internal standards

  • Project activities – you run punctual project tasks in the Service Desk domain on request



 

These tasks allow you to apply your overview across our IT setup, and document it as you venture into new areas. We take pride in documenting our knowledge and strive to self-empower our colleagues as much as possible so they can perform their job as efficient as possible.

YOUR PROFILE

  • You can see yourself fit into an IT organisation with big smiles and small egos
  • You might be fresh out of your study, or have some years experience with helpdesk and IT support
  • You should be feeling home and familiar with Windows and MAC and if you are above user level with Googles g-suite then that will be a plus
  • You speak and write English effortlessly, as you will work in an international environment with different cultural backgrounds
  • You possess the ability to make others understand complex IT matters no matter their technical level
  • Most important - you have a big drive and desire to test yourself   



APPLICATION DEADLINE

We look forward to hearing from you and accept applications by submitting a motivational letter and your CV using the APPLY NOW button until 10th of December 2017.  We will process your application quickly and give callbacks continuously until we find the perfect candidate.

 

Expected start date: as soon as possible.

QUESTIONS?

If you have any questions about the position you are welcome to write to our Head of ITMartin Andersen at maa@bettercollective.com.

THE BUSINESS

Better Collective is an international growth company working to give players a better and more secure iGaming experience. Through our products, we will create a more transparent and honest business. Our ambition is that quality and innovation must also apply to the iGaming industry and we are determined to set new standards and to take the lead in the market. We are a dynamic, energetic and diverse workplace, encouraging an open and informal tone, strong unity and high ambitions.

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